Shipping policy

Shipping Policy

Thank you for shopping with Plain Site.

Orders are typically processed within 1–3 business days. Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information where available.

Shipping Times

• Australia: Approximately 3–10 business days
• International: Approximately 7–21 business days (where available)

Delivery times are estimates only and may vary due to carrier delays, customs processing, public holidays or unforeseen circumstances.

Order Tracking

Tracking information will be provided once your order has been shipped, where applicable.

Incorrect Addresses

Please ensure your shipping address is correct before completing your order. Plain Site cannot accept responsibility for parcels delivered to incorrectly supplied addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us as soon as possible so we can assist in resolving the issue with the shipping carrier.